Dispatcher Shift Handoff Checklist

Shift changes are the highest-risk moment in 24/7 dispatch. A structured handoff prevents dropped balls: missed appointments, un-acknowledged assignments, escalated broker complaints.

Active Loads Review

Every active load: driver, current status, next appointment, known issues. 30 seconds per load in a stand-up handoff.

Open Broker Items

Pending rate cons, pending detention approvals, pending POD submissions. Written list, not memory.

Driver Escalations

Any driver who called with a complaint, HOS issue, or breakdown in the last shift. Incoming dispatcher must know.

Tomorrow's Setup

Loads booked for next 24 hours, drivers already assigned, drivers still needing assignments.