50 Dispatcher KPIs and Industry Benchmarks

A reference list of the most-tracked dispatcher and fleet KPIs, with industry benchmark ranges sourced from ATRI, ATA, and DAT data.

Key numbers

• Loaded miles per truck per week (target): 2,300
• Deadhead percentage (excellent): <10
• Deadhead percentage (industry average): 16
• Revenue per truck per week (dry van): 5,200
• On-time delivery rate (excellent): >98
• Driver turnover (large carriers): 94 (ATA)
• Driver turnover (small carriers): 76 (ATA)
• Average detention per stop: 1.5 (DAT)
• Days sales outstanding (DSO) industry avg: 42
• Maintenance cost per mile: 0.207 (ATRI)
• Fuel cost per mile: 0.598 (ATRI)
• Driver pay per mile (company driver): 0.78 (ATRI)
• Total marginal cost per mile (operating): 2.270 (ATRI Operational Costs)
• Insurance cost per mile: 0.099 (ATRI)
• Truck-to-load ratio (balanced market): 3:1 to 5:1

What it means

• ATRI marginal cost data is the industry standard reference for cost-per-mile benchmarking.
• Driver turnover at large carriers nearly doubles small-carrier rates, mostly due to home-time policies.
• Loaded-mile productivity above 2,500/wk indicates above-average dispatcher efficiency.