Last Mile Delivery KPIs Every Fleet Should Track
You can't improve what you don't measure. These are the key performance indicators that separate profitable last mile operations from ones bleeding money — and how DispatchTool tracks them automatically.
On-Time Delivery Rate
The percentage of deliveries completed within the promised time window. Industry benchmark: 95%+. DispatchTool tracks this per driver and per route.
Cost Per Stop
Total delivery cost divided by number of stops. Includes fuel, labor, and vehicle costs. DispatchTool calculates this automatically from your load data.
First Attempt Delivery Rate
How often deliveries succeed on the first try. Failed attempts are expensive — DispatchTool helps you hit 98%+ with better communication and time windows.
Driver Utilization Rate
Percentage of a driver's shift spent on productive deliveries vs. driving empty or waiting. DispatchTool optimizes routes to maximize productive time.
Average Stops Per Route
More stops per route means lower cost per delivery. DispatchTool's route optimization increases stops per route by 15-25%.
Fuel Cost Per Delivery
Track fuel costs per delivery to identify inefficient routes and driving habits. DispatchTool's fuel tracking ties costs to specific loads.
Customer Satisfaction Score
Measure customer experience with delivery. Real-time tracking links and proactive notifications from DispatchTool boost CSAT scores.
Proof of Delivery Rate
Percentage of deliveries with captured PODs (photos, signatures). DispatchTool makes POD capture easy — drivers upload from their phone.
Automated KPI Dashboard
DispatchTool calculates and displays all these KPIs automatically. No manual spreadsheet tracking required.
Frequently asked questions
Is DispatchTool free to try?
Yes. DispatchTool has a 7-day free trial. A card is required, there is no charge when the trial starts, and you can cancel before the trial ends to avoid a charge.
How much does DispatchTool cost?
Truck GPS Solo is $19.99 per month for one driver. Multi-Truck is $49.99 per month for up to five drivers, with Fleet and Enterprise plans for larger teams.
How long does it take to get set up?
Setup time depends on the size and condition of your existing records. You can add or import drivers, vehicles, and customers, then invite team members with a 6-character company code.
Does DispatchTool work on mobile?
Yes. DispatchTool has native iOS and Android apps for drivers and dispatchers, plus a full web app. Drivers can update statuses, upload BOLs, and view loads from their phone.
Can I replace my TMS with DispatchTool?
DispatchTool replaces dispatch software, driver apps, invoicing tools, and tracking links in one platform. Most small to mid-size carriers consolidate 3-5 tools into DispatchTool.